Effective Date: 29 April 2026
Company Name: Transol Sameday Ltd
Website: www.transolsameday.com
1. Introduction
Transol Sameday Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services. We comply with the UK GDPR and the Data Protection Act 2018.
By using our website or services, you agree to the terms of this policy.
2. Who We Are (Data Controller)
Transol Sameday Ltd is the data controller responsible for your personal data.
Registered Address:
Pool Road Industrial Estate
Pool Road
Nuneaton
CV10 9AE
Contact Email: sales@transoluk.com
Phone: 0330 311 2323
3. What Personal Data We Collect
We may collect and process the following data:
Information you provide:
- Name
- Business name
- Email address
- Phone number
- Collection and delivery addresses
- Delivery details and instructions
Automatically collected data:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
Operational data:
- Delivery tracking data (GPS, timestamps, proof of delivery)
- Communication records (emails, calls)
4. How We Use Your Data
We use your data to:
- Provide courier and logistics services
- Process bookings and deliveries
- Communicate updates and tracking information
- Respond to enquiries
- Improve our website and services
- Comply with legal obligations
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual necessity
To fulfil delivery services you request - Legitimate interests
To operate and improve our business - Legal obligation
For tax, compliance, and regulatory requirements - Consent
For marketing communications (where applicable)
6. Sharing Your Data
We only share your data where necessary, including:
- Drivers and logistics partners
- IT and hosting providers
- Payment processors
- Legal or regulatory authorities when required
All third parties are required to respect the security of your data and comply with data protection laws.
7. Data Retention
We retain personal data only as long as necessary:
- Delivery and transactional data: up to 6 years (for legal and tax purposes)
- Enquiry data: up to 12 months
- Marketing data: until consent is withdrawn
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at: sales@transoluk.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Cookies
Our website uses cookies to improve user experience and analyse performance.
Cookies may include:
- Essential cookies (site functionality)
- Analytics cookies (traffic and usage tracking)
- Marketing cookies (if applicable)
You can manage cookies through your browser settings.
10. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and encryption
- Access controls
- Regular security monitoring
- Backup systems
11. International Transfers
We may store or process data outside the UK where necessary.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK-approved Standard Contractual Clauses
- Adequacy decisions
12. Marketing Communications
We may send marketing communications where:
- You have opted in
- You are an existing customer and the communication relates to similar services
You can unsubscribe at any time via email or by contacting us directly.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their policies.
14. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: sales@transoluk.com
Phone: 0330 311 2323
